Resolved: "Sign-in required" error after update
Whenever my students try and sign in with their education accounts they get the message- "something went wrong. try checking your internet connection. They are connected to the internet
Hello all! Please check out this article that talks about sign issues users experience: Troubleshoot the Unable to Sign in Error Message – Minecraft: Education Edition Support. Let us know what you try from this.
I have the same problem.1
Getting the same error.1
where do we go from here??0
Hi there Peter Evans, Nicholas Glohe, Karlo Cruz, Tom Middleton
Thank you for bringing this to our attention. Our engineers are aware of this issue and we'll be sending out a hotfix for Windows devices with this error either later this week or early next week. Thank you for your patience and we apologize for any inconvenience this may have caused.
Windows Hotfix 11/11/2021 - We have released a hotfix (v188.8.131.52) for the Windows version of Minecraft: Education Edition that will fix an issue that caused a "Sign-in required" error on specific proxy environments. This will roll out similar to any other update on Windows. See our PC update article for more info.
If you continue to have issues after confirming you've updated, please submit a ticket at https://aka.ms/MEE_New_Request0
Hi, we run off Windows 10 vers. 1909.
Student Laptops are DEL Latititude 5490
NTSCHOOLS Proxy (Northern Territory Department of Education)0
Hi Andrew L
Had a ticket logged as well. See below additional details.
- Windows 10 Education 20H2
- Schools usually uses Dell or Lenovo laptops.
- Proxy used is - proxy.ntschools.net
- Same screenshot was what Tom posted.
Also having this issue.
1. Windows 10 1909
2. Dell Inc. Precision Tower 3620
3. Connected DTN via Cyberhound
We run into this issue every time an update is pushed out. Devices are connected to the network.
There is a split of about 50% of devices that run into this issue, the others still authenticate and login successfully.
In the past, the fix to this has been the following;
1) 1 user runs into this issue but a different user on the same machine does not -> Reset the affected users profile.
2) All users run into the same issue -> Reinstall the program
Any advice is much appreciated1
Good to see another Northern Territory teacher Tom!
We are having the same problem at our school too. I reckon minecraft has something extra that needs to be white listed by the department.0
it worked fine for me tho
(can't show the image cause its to big)0
i noticed 3 diffrent things: 1 is the same as the photos
2 it has the same problem but it's an older version
3 doesn't have any problem logging in but doesn't have the update0
those were from the same kinds of computers
and at same location0
I am also having this issue it tells me that it cant connect to service but my students can get in just fine.1
Hotfix released, updated the Official comment above!1
still same problem on mine0
bread nightmarewolf Can you confirm if you've got the hotfix? Can you uninstall completely and then reinstall from our downloads page: https://education.minecraft.net/en-us/get-started/download1
thank you i did just that and now it works0
I have just started having the same issues with my minecraft EE and so i clicked on the link but it only said 404 not found. Is the link expired or is there something else i can do to hopefully fix minecraft?0
I'm having the same issue with my students when I got the update for my kids this started happening my school uses Chromebooks please fix0
hi, im also dealing with the same problem. it has been doing this for a while now and all of my school buddies computers are doing the same thing.
the internent i am connected is school internet, and it has all of the bars. how can i fix this?0
How I fixed this issue was to delete the old version of minecraft education edition that was on my computer. I found it by going to the search bar at the bottom typing in Minecraft and I saw that I had 2 icons I chose the one that I was no longer using (I knew because it was a different color background) and I removed it. As soon as I restarted it I made sure there was only one version, it has worked perfectly ever since.0
Dennis Houfek That was solid troubleshooting! So, this issue can occur is port 19132 is not forwarded on the network you are trying to access through and as Dennis stated if there are two versions of Minecraft Education installed. Removing one should fix the problem. As for Chromebooks however the two versions are not something you currently need to look into. The most likely issue is that the school is using a proxy. We do not support all proxies at this time and that may be causing the issue. Try working with your teachers or IT department to see if the proxies can be turned off to test if that fixes the problem.0
Hi, I'm having the same problem as them on my school device. I have tired to uninstall the app but i need an admin user and password. I don't know what the admin info is as i am only a student. This app work on some computers but not all. What should I do?0
School devices will require the involvement of your IT department to remove and reinstall the application.
What kind of devices are you having the issue on? Generally, I've found we've had the most issues on chromebooks, and the culprit is usually a lack of space.0
Hi, this one is an HP windows 10 i think.0
So this has been happening to me too for some reason while all my other classmates can get on Minecraft without problems and I've tried fixing it with settings so have my classmates (90% of us have same type of laptop) and settings kept shutting me out same with the game so I could not fix it0
Hi, I'm sorry for the trouble. I'm going to suggest things you may have tried, and then give a few - oh just in case it works - idea. =]
Try again after each * =]
* restart your computer. * back-up your games and reinstall Minecraft. * on a chromebook you could try a powerwash. * in desperation you could uninstall and reinstall Minecraft after backing up your games.
* another thing to try is to be sure your Office365 sign-ins are working. You can do this by opening Microsoft Teams and signing in in the lower left corner.0
i also cant play1
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