Skip to main content

Resolved: "Sign-in required" error after update

Comments

18 comments

  • Official comment
    Andrew L Support Team
    Expert (Gold)

    Hi there Peter Evans, Nicholas Glohe, Karlo Cruz, Tom Middleton

    Thank you for bringing this to our attention. Our engineers are aware of this issue and we'll be sending out a hotfix for Windows devices with this error either later this week or early next week. Thank you for your patience and we apologize for any inconvenience this may have caused. 

    ---

    Windows Hotfix 11/11/2021 - We have released a hotfix (v1.17.30.52) for the Windows version of Minecraft: Education Edition that will fix an issue that caused a "Sign-in required" error on specific proxy environments. This will roll out similar to any other update on Windows. See our PC update article for more info. 

    If you continue to have issues after confirming you've updated, please submit a ticket at https://aka.ms/MEE_New_Request 

  • Nicholas Glohe

    I have the same problem.

     

    0
  • Karlo Cruz

    Getting the same error. 

    0
  • Tom Middleton

    Same.

    0
  • Peter Evans

    where do we go from here??

    0
  • Tom Middleton

    Hi, we run off Windows 10 vers. 1909.

    Student Laptops are DEL Latititude 5490

    NTSCHOOLS Proxy (Northern Territory Department of Education)

    0
  • Tom Middleton

    Ticket logged.

    0
  • Karlo Cruz

    Hi Andrew L

    Had a ticket logged as well. See below additional details.

    1. Windows 10 Education 20H2
    2. Schools usually uses Dell or Lenovo laptops.
    3. Proxy used is - proxy.ntschools.net
    4. Same screenshot was what Tom posted.
    0
  • James STACEY

    Also having this issue.

    1. Windows 10 1909
    2. Dell Inc. Precision Tower 3620
    3. Connected DTN via Cyberhound
    4.
    We run into this issue every time an update is pushed out. Devices are connected to the network.
    There is a split of about 50% of devices that run into this issue, the others still authenticate and login successfully.
    In the past, the fix to this has been the following;
    1)  1 user runs into this issue but a different user on the same machine does not -> Reset the affected users profile.
    2) All users run into the same issue -> Reinstall the program
    Any advice is much appreciated

    1
  • Giosue Leschi

    Good to see another Northern Territory teacher Tom!

    We are having the same problem at our school too. I reckon minecraft has something extra that needs to be white listed by the department.

    0
  • Heinz Diong

    it worked fine for me tho
    (can't show the image cause its to big)

    0
  • Liam Cooper

    i noticed 3 diffrent things: 1 is the same as the photos

    2 it has the same problem but it's an older version 

    3 doesn't have any problem logging in but doesn't have the update 

    0
  • Liam Cooper

    those were from the same kinds of computers

    and at same location

    0
  • Dennis Houfek

    I am also having this issue it tells me that it cant connect to service but my students can get in just fine.

    1
  • Justin Support Team
    Expert (Gold)

    Hotfix released, updated the Official comment above! 

    1
  • bread nightmarewolf

    still same problem on mine

    0
  • Justin Support Team
    Expert (Gold)

    bread nightmarewolf Can you confirm if you've got the hotfix? Can you uninstall completely and then reinstall from our downloads page: https://education.minecraft.net/en-us/get-started/download 

    1
  • bread nightmarewolf

    thank you i did just that and now it works 

    0

Please sign in to leave a comment.