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11 comments

  • Official comment
    Penny Support Team

    We are investigating this issue.  If you continue to see this problem after going through the troubleshooting tips on this page please open a ticket with support.  Known Issues on Chromebook

    You can open a ticket by clicking on your profile icon in the top right corner of the page, and selecting "Get Help".

     

  • Katie D

    I am having the same issue on my son's Chromebook. I am able to sign in and play on my MacBook, but not his Chromebook.

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  • Ben Honeycutt

    I've been having the same issue in my classroom the last three days. At least 10 of my students are stuck on the loading screen. Please advise ASAP. 

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  • Penny Support Team

    Hi, are you all on the current 1.14.70 release?  And are you all using Chromebooks?

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  • Penny Support Team

    Also, could you let us know the steps to go through to reproduce this issue?  We'd like to know at what point in the login process you see this issue.

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  • Katie D

    FYI i just got mine to work again! I wanted to let you know what I did, in case it can help you too. If you are using a Chromebook... I went to this link: Known Issues on Chromebook. I followed this advice:

    2.       Manually update "Android System Webview" from the Playstore.

    That alone fixed it for me, and may help you too. Maybe other things on the site will help. This prevented me from having to file a support ticket. If all else fails, that is what I would do, and what I was about to do, until I came across that website. Good luck!

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  • Justin Support Team
    Expert (Gold)

    We'd love to get additional info from each of you so we can look into this. I'm going to create tickets with you all to gather additional details. 

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  • Ben Honeycutt

    Yes. We are all at on the 1.14.70 release. My students click the app, click "sign in" and then are brought to a loading screen that never loads. 

    Thank you! 

    Ben

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  • Rafael Cardoso

    when i try to sign in it bring this up and then is stuck there for hours

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  • Rafael Cardoso

    when i put in the info it's just there for hours it used to work but now it doesn't

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  • Penny Support Team

    Rafael Cardoso this issue isn't related to Minecraft: Education Edition.  It looks like you are having issues with your school or work account.  You'll need to reach out to Microsoft Support for this issue.

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