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Student Accounts joining as OPs - can't change

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19 comments

  • Aleece Landis

    This sounds like something worth getting a support ticket for.  Are there any other faculty on the tenet?  Could there be a computer with single sign on of another faculty that students are somehow signing in on?  Are you still on 1.14 or are you on the new beta?

     

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  • TREVOR SPOOR

    1.14, it happened all last year as well.

    I honestly can't figure out how to get a Support Ticket.  I would love to actually work with someone on it, but I just get directed to here or don't know where else.

    I have set up a few other Faculty Accounts, but only as of yesterday so I could break them into smaller groups and host it.  This issue has existed well prior to that though.

    We use AD (not Azure) in our normal setting, and the PC's that we're using for this only get logged into with a single student account.  Our kids use Google and have Chromebooks, so they don't use their own Microsoft accounts for anything, and I created all these generic accounts specifically just for them to login to Minecraft EE with.

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  • Aleece Landis

    I wonder if I can ping some of the support team to get them to help you more directly.  Penny or Justin I wonder if either of you could help TREVOR SPOOR out here, it sounds like he needs his issue escalated to some one who can actually assist him.

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  • Justin Support Team
    Expert (Gold)

    TREVOR SPOOR To open a ticket with my support team, go to https://aka.ms/MEE_New_Request and fill out the form :) 

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  • Penny Support Team

    TREVOR SPOOR a couple things could be going on.

    1) The names displayed in Minecraft: Education Edition are actually a combination of the first name and first letter of the last name from the account, and not the display name. 

    2) I would also check what license you have assigned to your account.  If the license is of type "faculty", Minecraft: Education Edition will think they are instructors and will give them higher permissions when they join worlds.

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  • Aleece Landis

    Penny  He already addressed #2 in his original post, at least confirming that they are Student Accounts.  Now I'm not certain that he confirmed that his own account a was faculty but I have to assume so since he is able to go in and set up the accounts, that he is the administrator on the account.

     

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  • Justin Support Team
    Expert (Gold)

    To add additional details, make sure you're checking that the Minecraft: Education Edition license is a student one. Some people check the Office 365 account for example and see that it is a student one, but forget to check the Minecraft: Education Edition license to see if its a faculty one. The in-game functionality is based off of whether the Minecraft: Education Edition license is faculty or student. 

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  • Aleece Landis

    Justin Can you elaborate a little more about how one could go about checking this?  I assumed a Student Account on Microsoft 365 for education would automatically get assigned as a student account on Minecraft education Edition.  I have NO Idea how to access the Minecraft Educaiton Edition license separately to even check such a thing let alone change it.

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  • Justin Support Team
    Expert (Gold)

    Aleece Landis I just reached out and got some extra clarification on this. So it sounds like I was incorrect in my previous statement. It does defer to other licenses to determine if the user is faculty or not. So if they have any faculty licenses (even from Office 365 A1 faculty license or Microsoft 365 A3 faculty license), then they'll be marked as faculty in Minecraft: Education Edition, and thus won't be able to be demoted from OP in game when they join. 

    So TREVOR SPOOR, you should check for these. If you removed a faculty license from a student, know that due to caching it can take awhile for it to change in the system. If you have further questions, open a ticket and we can investigate further. 

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  • Pratyush Dawadi

    Guys in the world setting there is an option to make all players joining operator?

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  • Aleece Landis

    Yes, you have the choices to make them Member, visitor or Operator.  Member is the default.

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  • TREVOR SPOOR

    Yes Pratyrush Dawadi, in the settings, you can change it to "All players join as... Member, Operator, Visitor"

    Justin - this is partially the case.  In 365 they are all A1 Students (I am an A1 Faculty) but in Azure all the MCEE Licenses are Faculty.  I was lead to believe there was only 1 type of MC license, and the type of 365/Azure account was what assigned the privileges in MC.  Regardless of this however, before I made this post, I had unlicensed all the student accounts entirely to see if that would resolve it.  I still don't have the licenses assigned in Azure but they've remained able to login and it's been over a week for that now.

     

    I'll open a support ticket as well, thank you!

     

    Even if they had faculty accounts, why would they be joining as operators (some are, some aren't) when the game setting is set for them not to be?

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  • TREVOR SPOOR

    As you can see, this was the response the last time I inquired about this issue and it wasn't resolved.

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  • Debbie Alexander Community moderator
    Expert (Gold) Moderator

    TREVOR SPOOR These troubles can be pesky; I am sure we will chip away and get them resolved! You said, "

    However, someone with MCEE12 will login, and they display name will say Minecraft1 - when I check 365 or Azure, the Display names are accurate to the email, but they are not once logging into the game."

    So when you are looking at display names here they are okay? (I assure you, the student name is not Middle School! =] idk how I messed it up! But it always shows up that way in chat! So i fixed it where the smiley face is.) This is in the Admin panel for 365, editing a user.

     

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  • Aleece Landis

    Please TREVOR SPOOR give us an update after you get this all sorted out.

    I'm wondering if somehow the game clients that students have joined somehow save the UUID identifier of the players and that is somehow hanging on to their old permissions? 

    Definitely seems to be a glitch of some sort.  My subscription only has 1 faculty license they rest are by default students or nothing.  I don't know enough about Azure to know how one would change the settings it sends to Minecraft.

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  • TREVOR SPOOR

    @deborah alexander Yes!  They look entirely fine in 365 and Azure for that matter.  I have another club tonight and will try to get a screenshot of one of the students in the game to compare.

    The OP issue is the big one, as some of the kids know a few commands, and it makes it hard to keep an eye on them from messing with things that other students aren't capable of.

     

    In my example here, in the login, it would show as Minecraft1 for example, not Minecraft16 - it isn't always the same though.  Sometimes 16 will be incorrect, sometimes 20.  I need to remember to grab screenshots multiple times to see if there's any pattern.

    Licensing in general seems to be odd.  The other day, a student logged in with MCEE111@...... and it let them login and join the world.  We don't have an MCEE111 account, they just typo'd on 11 I believe, but in game they showed as Minecraft111.  On top of that, I 100% CAN'T Apply licenses in 365.  When I attempt to do so, it says "Sorry! The subscription you were looking for is not found" and it doesn't show up in the licenses tab, but it shows up in the Products page, and shows 7/20 licenses assigned (Which is currently what I had assigned since I removed the licenses from all the student ones, trying to see if it was because they were faculty minecraft licenses).  So the correct amount of licenses I assigned in Azure are there, but it has to be applied from Azure AD.

    It's really a frustrating mess, and can't understand why Minecraft > 365 > Azure all need to be involved for it to work.

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  • TREVOR SPOOR

    Update:  I signed them in last night into small groups, where I hosted 3-4 maps from our leader accounts.  The student accounts all joined as members, like they should!

    I had removed the license from ALL the student accounts, and only applied the license to the Faculty accounts last week.  It may have taken a long time for that to sync/update.  I have another club Monday and will see how it goes then as well.

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  • Aleece Landis

    Thanks for the update!

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  • Debbie Alexander Community moderator
    Expert (Gold) Moderator

    Hope you have continued success. (just so you know, I hid your image in a 'pending moderation' because the email was't blurred out and we keep that out of public posts.) I'm glad we discussed this, because I have some utility accounts, and some are faculty and some are student. This points out the necessity to me of keeping tabs on things like this!!! 

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