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Minecraft Education 1.17.30.2 Stuck on Downloading Resources Page

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87 comments

  • I cannot seem to delete this file, it appears and then when I attempt to delete it it says its not there?

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  • Rob Blaber

    Some things i have tried.

    I have tried deleting that file from appdata multiple times as suggested, approaching 10 times before it asked me to sign in again, unfortunately this has not worked for me, someone else's suggestion was to change network but we cant do that here at school, so i tried taking my work laptop home using my home network, neither my standard or admin logins worked for me trying that fix, as for my work laptop after getting reports about this from the teachers i installed the same education version of Minecraft and that has never worked/got past the Downloading Resources screen, even after updating to the latest version.

    Looking forward to trying fix when it is released.

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  • Debbie Alexander
    Moderator Beacon of Light Super Star

    Sorry for the continued frustrations, Rob Blaber ! It sounds like you are doing your best to troubleshoot! The crazy thing is, you know somehow it is always some little crazy thing that is going to solve that problem, but ~you just don't know ~which~ crazy thing yet!~

    I wish I had a quick answer, but you are doing the things I would do, signing in as admin, etc. We had one computer that wouldn't work because it was waiting on a Windows update. That's the only constructive thing I have! Good luck, and keep us updated. I am sure when fixes are ready the folks hard at work over at MC:EE will be posting them.

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  • Ben Honeycutt

    There are zero computers in my lab that can use Minecraft right now because of this problem. Please tell me there's a fix -- students are starting their projects this week and right now there's no way for any of them to use Minecraft. 

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  • Marilyn Christie

    We are a school district and are seeing this issue as well in our labs. The students are so disappointed that they can't work on their projects. Looks like a problem with their auto-updater as I can see 3 different versions installed under Programs & Features. New installations of the program don't seem to have the issue. I can confirm that version 1.17.30.52 does not resolve the problem. 

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  • Debbie Alexander
    Moderator Beacon of Light Super Star

    I'm so sorry for the troubles, Rob Blaber Ben Honeycutt , Marilyn Christie and others. It does sound, from the official comment from Andrew L that things are moving along. I will repeat what was posted in the official comment at the top of this thread. (note the date)

    Edit 12/3/2021

    More good news everyone!

    This is Andrew from the support team with another update.

    We will be releasing a fix soon. While do not have an ETA for this patch, it will be for all platforms (Windows, MacOS, ChromeOS, and iOS). We just need a little more time to get it ready.

    This has been a lot of trouble for many of you and for that we again offer our apologies. Your patience as a community has been amazing. We appreciate all the technical information that you've sent us as well as the trace logs. Getting this far wouldn't have been possible without your help.

    We do have a current work around we recommend for Windows users. First, navigate to:

    C:\Users\<user>\AppData\Local\Temp\minecraftpe\DownloadTemp\

    And delete this file: download_state.json

    This may take multiple tries, but our team was able to reproduce the issue and fix it with this. Deleting this file may help other versions as well. I'll update all of you once I have more information. Thank you for your patience and your love of Minecraft: Education Edition!

    I hope we will hear something soon!

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  • Oskar EDWARDES

    is it an account problem or software problem? 

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  • Tyler Hartsgrove

    Any updates? It's been about two months since the update and nothing has changed. We are a middle school in Florida and the only solution we have found is to go back to the old version (1.14.70). This does work and we are able to finally work on Minecraft. I would recommend this to other schools, as we simply can't wait for Minecraft to fix the issue. It could be months at this rate...

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  • Michael Jantzen

    I'm still seeing this issue on my Intel Mac 11.6.1 - even after upgrading to 1.17.31...

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  • Joz Leschi

    Same issue still for me. Stuck on loading resource. Also the same for saving worlds.

     

    It always seems to work fine until randomly on your world, it just stops loading well or saving well.

    This is my second world I have lost to this annoying "update". I have been working on both of those worlds for months for my classroom.

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  • Hi I've tried a few methods such as, finding the files and deleting the crash file on Mac but still cant find the files app as well as reinstalling it too, restarting my computer and nothing seems to work. I use a Mac Book air 13 inch from 2017 if that info can be any useful. I rlly need help plz!

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  • Danny Support
    Expert (Gold) Bug Zapper Support

    Hey all!

    Just wanted to check if your client version is updated to 17.32 at least?

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  • Selwyn Hatherell

    I've just updated one of my sites to 1.18.32 (ios) and we're seeing this infinite "Downloading Resources" behaviour again (skip button does not appear)

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  • Michael Jantzen

    I still have this problem on Mac - 1.18.32 - I did make a ticket but that didn't go anywhere. Ticket is 76271 - I even made videos for them, did packet traces etc etc etc.

    I actually haven't seen this app run on a campus managed Mac in at least 2-3 years now (we've been through 10.14, 10.15, 11.x, and now 12.x).

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  • Jack McAllister

    My thing is showing and it's stuck on showing "Downloading resources" and I want it fixed please

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  • Jack McAllister

    And everyone's version of minecraft is 18 but mine is 17. Please fixed the resources glitch and turn my version to 18 please

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  • Jack McAllister

    1.17.30 is my version 

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  • Danny Support
    Expert (Gold) Bug Zapper Support

    Hey there Jack!

    You can download the latest version from here if you'd like!

    https://education.minecraft.net/en-us/get-started/download

    Please back up all your worlds, uninstall the old versions, and reinstall from above.

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  • Jack McAllister

    When I try to download minecraft on the link you gave me, it says that it is blocked

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  • Dominick
    Bug Zapper Support

    It sounds like you may have a firewall or content filter that is not letting you visit the page. Can you check those programs for any settings that may be causing that block to occur? Try allow listing that URL and see if you can then go to the page to download. We are also offered on the Microsoft Store if you are on a Windows device. 

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  • Jack McAllister

    It just stays blank when I try to get on microsoft store

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  • Danny Support
    Expert (Gold) Bug Zapper Support

    Hey Jack,

    Can you post a screenshot (without any personal info) of what the Store looks like when you try to get it from there?

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  • Jack McAllister

    My cam is stuck on a black screen

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  • Jack McAllister

    it works now, and it's updated! yay!

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  • IT_Support_85 Tech

    Not sure if this needs it's own thread. But there are issues with 'downloading resources' again in version 1.18.32 (iOS)

    We are using this at a school and we are behind a proxy here. 

    I know there was a a cancel button on the previous version.

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  • Dominick
    Bug Zapper Support

    Jack, please keep posts to one or two at a time. You can edit posts you make if you have more information you want to add at that time. As for the downloading resource issue, we are working to add that cancel option back in so users can skip it again. One thing to try is to set Minecraft Education to run in Windowed mode instead of Fullscreen. Let me know if that changes the issue at all. 

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  • IT_Support_85 Tech

    Hi Dominick,

    Thank you for the updates.

    I am largely getting the 'downloading resource' issue on iOS in a school environment. Hoping we can get the cancel button back on the iOS version as well.

    Thank you

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