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There was an error generating my join code

Comments

22 comments

  • Debbie Alexander Community moderator
    Beacon of Knowledge Expert (Gold) Moderator

    Sorry for the trouble. Have you also tried to restart your computer?

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  • Rohan Arora

    Yes I have tried that

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Hi Rohan Arora

    Are you and your friend on the same tenant (same @schooldomain.com on your email)? 

    Has the person hosting the world setup port forwarding on their home router? 

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  • Elizabeth Brown

    I have the same problem
    I restarted my laptop
    redownloaded the app resigned in
    and it won't work my brother and I are using the same tenant and only mine docent work

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Elizabeth Brown, are both you and your brother running the same version (1.14.70) of Minecraft Education Edition? Has he re-booted his computer? 

    You might also try connecting via direct IP instead of using the code. 

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  • Elizabeth Brown

    We have the same version and ive tried using IP instead of the code but it won't work

     

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Who is hosting? Have you tried switching who is hosting? 

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  • Elizabeth Brown

    yes 

    I can't host or join worlds

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    I'm thinking there might be an issue with your installation. 

    What kind of computer are you on? Windows 10? 

     

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  • Elizabeth Brown

    im on a Mac 

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  • Elizabeth Brown

    MacBook Air m1

     

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    What OS are you running? Up to date? 

    Have you tried re-installing the application? 

    The problem I've seen with Macs is that they're not terribly good at the uninstall process. Tend to leave a lot of things behind that mess up re-installs. 

    I know there are some 3rd party utilities that are better at providing a full uninstall. It's either that are hunting down all the files associate with the installation. 

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  • Elizabeth Brown

    my Mac is up to date and ive re-installed the Application and still no change

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Unless you've cleared out all the other associated files that aren't removed during an uninstall, I wouldn't expect there to be. 

    Do you have any other devices you can try on? 

    You can also post a support ticket here

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  • Elizabeth Brown

    I have no other device to try on 

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  • Rohan Arora

    I am also using Macbook air m1

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    I would put in a ticket. 

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  • Rohan Arora

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  • Rohan Arora

    This is what is showing

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  • Rohan Arora

    I also tried a thrid-party uninstaller but I still could not host and join other worlds

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    @Rohan Arora, I would put in a support ticket

    Seems to be an issue particular to macs where the usual fixes won't work. 

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  • MURILLO HENRIQUE CUNHA MORALES

    quando as pessoas tentam entrar no meu mundo através do código acaba sempre mostrando que não foi possível se conectar ao mundo multijogador para as pessoas que tentam entrar

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