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Immersive Reader Images not Loading

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7 comments

  • Official comment
    Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Our engineering team has been able to reproduce the issue and are looking into it now.  We'll update you when we know more!

  • Dan Noble

    Are the educators all at the same location/tenant? 

    Are they all on the same device? 

     

     

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  • Steven Payne

    Hi I have also noticed this over the past week at different locations in Australia.

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  • Debbie Alexander
    Moderator Beacon of Knowledge Super Star

    Yes, I was in a different tenant than the other attendees, and we all had the same problem. We were in a virtual meeting so it was not a particular connection issue. I have the same problem on my Mac as on my PC.

    It affects NPCs in existing games as well as a new NPC I created, so I don't think it is a translation problem to the new version or anything.

    And someday I will learn the markup codes so images don't look so ridiculous when I post them =D

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Thanks for letting us know.  I'll report this to our engineering team.

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  • Sarah Elliott
    Bug Zapper Super Star

    I've had the same problem across all three tenants that we use. I know it's a recent issue too, possibly from the last update, because I was doing demos last year up to June with it showing up fine.  I've had to get creative with splicing footage from old tutorials with new demo narration video for the resources we're building out for September.

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Great news - the Immersive Reader team fixed this bug and so you should be able to see images in game again!  Let us know if you are still seeing broken image icons.

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