License purchase issue
I have the free trial for my classroom. When I click the purchase subscription button, it goes to the checkout screen and shows me a total but there are the wait balls circling and I cannot click anything. This is killing me because a bunch of my students are maxed out of their trial logins. I just want to buy the subscription but I am stuck. I have called microsoft and they told me to come here and ask.
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Hi Tom Schmitt - I'm sorry to hear that you are running into this issue. We often see these spinning circles when the billing account isn't fully set up. Trying following these steps to see if this resolves the issue:
1. Click on the following link:
https://admin.microsoft.com/Adminportal/Home#/BillingAccounts/billing-accounts
2. Sign in with your administrator account
3. Click on Edit billing account information
4. Provide all of the requested
5. Navigate to the Microsoft Store for Education
6. Sign in with your account
7. Please try to make the purchase again.
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I get this message when I follow your above direction. I'm just dead in the water until I get the licenses for my students. Don't know who I would ask on this.
Your account (schtom@cassiaschools.org) doesn’t have permission to view or manage this page in the Microsoft 365 admin center.
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Hi Tom - I just opened a ticket for you so we can investigate.
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