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"Something went wrong. Please check your internet connection"

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3 comments

  • Ned W

    Still having this issue. All iPads are up to date with their iOS and MEE is the latest edition. All connected to the exact same wifi yet some will connect and some will get this error

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  • Ned W

    Here we are 2 years later and still having the same issue. All iPads are on the latest ios 16.3.1 and have minecraft education edition 1.18.45 and are all on the same wifi. Every second student in the classroom gets this error

    1
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues with this error, I have some steps to go through for troubleshooting:

    1.)Have you allow listed all URLs from this page? : https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide-

    2.) Do you have a proxy or web filter that might be blocking the apps connection to our services? For Chromebooks, if you have a proxy, this is likely to happen since Chromebooks dont have full proxy support at this time.

    3.)Back up any worlds, Uninstall and Reinstall App from this page: https://education.minecraft.net/en-us/get-started/download

    4.)Are all OS's on the latest version? If not, I would recommend updating to latest OS version.

    Let us know!

     

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