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I can't sign in to Minecraft Education Edition

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7 comments

  • SOPHIA SUTHERLAND

    i cant sign in either i just keep getting this 

    1
  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Sorry to hear you're having difficulties.

    This issue is usually caused on Windows 10 laptops when there are two installs of Minecraft Education Edition installed. It may be a similar issue on Mac computers. 

    For Windows 10: Go to Start>Settings>Apps.

    Look for Minecraft Education Edition; there should be two listed. Click on and uninstall the oldest one. This will resolve the issue on Windows. 

    Not sure what the process would be for Macs, but I'd look in your apps folder and see if you have duplicates. 

    Please let us know how you make out. 

     

    Let us know how you make out!

    0
  • Mr D

    I don't have multiple versions on my computer.  I don't even get an option to sign-in with my school account.  

    0
  • Mr D

    I am also working on a Macbook Pro, if that makes a difference.

    0
  • Dan Noble Community moderator
    Expert (Gold) Moderator

    What other troubleshooting steps have you taken so far? 

    Have you tried restarting your computer? 

    Have you tried restarting your router? 

    You can put in a support ticket here if you continue to have issues.

    0
  • Mateo Hernandez-Godo

    This is also happening to me i would really appreciate some help

    I am on a windows 10 laptop

    It keeps saying "Cant connect to service you need right now, Please check your connection and try again"

    0
  • Mateo Hernandez-Godo

    I dont have 2 files installed and my connection is fine.

    Please help as soon as possible

     

    0

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