Unable to connect

Isabel Bitner

• January 25, 2021 14:44
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My sister and I have had Minecraft education since last school year. We used to play together a lot but we took a break from it and now we can’t join each other. No matter how many times we try it says unable to connect to world. We are both on iPad and have the newest version of the game. I tried researching but most of the posts deal with computer not iPad. Can someone please help we miss being able to play together.

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  Dan Noble

  • January 25, 2021 15:50
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  Hi Isabel, 

  Sorry to hear that you're having difficulties. 

  I'm assuming you're playing from the same house and on the same wifi? 

  Couple of suggestions... have you restarted the iPad? Do the iPads require any OS updates? 

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  Chris Denesha

  • January 25, 2021 20:21
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  Hello, are you both still enrolled in the same school?

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  Isabel Bitner

  • January 26, 2021 12:52
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  we are, but she got unenrolled and then enrolled back to the same school. and yes we are at the same house and using the same wifi. we have both tried restarting our ipads, they are up to date and it still doesn't work. but thank you for the suggestions!

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  Dan Noble

  • January 26, 2021 15:20
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  Hi Isabel, 

  Thanks for responding with all that information. 

  If she was un-enrolled from the school, when they re-enrolled her something may have not been setup right with her account. 

  I'd reach out to your school IT support to see if the account has been properly configured. You can also submit a  ticket with the Minecraft Education Edition support and perhaps they can shed some light on it. 

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