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When I try to open Minecraft it doesn't work-SOLVED

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28 comments

  • Atharv Dhiman

    which device did u download it on and what brand and edition of the device ?

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  • Brianna Thompson

    I am using a windows ten pc and the brand is ASUS 

    This is what comes up when i try to open it:

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  • Atharv Dhiman

    I think you have to clean up space in your windows 10 pc . please inform if this resolved your problem (:

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  • Brianna Thompson

    ok thank you. i will try soon :):):):):):):):)):):):):):)))))))))))))

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  • Atharv Dhiman

    your welcome . :):):):):):):):):):)):):):):) . welcome go brrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

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  • Brianna Thompson

    Hey i tried that but it still doesn't work any other ideas? Its still comes up with the same message.

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  • Atharv Dhiman

    change the place where you have downloaded Minecraft education

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  • Brianna Thompson

    may i ask how do i do that

    would i download it then move it???

    thank you for the help by the way

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  • Atharv Dhiman

    can u make a video downloading it and then opening it ? It would be easier for me to understand your problem

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  • Andrew L Support Team
    Expert (Gold)

    Hi there Brianna Thompson! I'm sorry to hear that Minecraft: Education Edition isn't installing correctly on your pc. I've included some steps below that might help with this error:

    https://educommunity.minecraft.net/hc/en-us/articles/360047118892-Basic-Troubleshooting-Guide

    If you find those steps don't solve the issue, I recommend reaching out to us directly in support so we can take a closer look at this problem. I hope this helps!

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  • Brianna Thompson

    Hi everyone. thankyou for your help. It turns out i had to update my computer software as the old software could no longer support the version of Minecraft education.

    THANK YOU..............

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  • Matej Galic

    I had same problem, I solved problem by running .exe file as an administrator. Definitely the easies way.

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  • Neo the person

    hi! uhm i am having the same problem at the moment and i was asking how you updated your software? i cant figure it out-

     

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  • Robert Spiers

    Hello i don't know when this will be seen but i have the same issue as Briana Thompson and but it for 1.17 how do i fix it do in need to download something?

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  • Samy Khemache

    My problem is when i installing minecraft education,it was write the file updater exe is not marked for the installation.When i try run as administrator,the same old.

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  • Dominick Support Team

    Can you send a screenshot of the error message and where you are trying to run the installer from? 

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  • Samy Khemache

     

    ok

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  • Samy Khemache

    i try on my computer

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  • Samy Khemache

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  • Samy Khemache

    this is the problem

     

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  • Dominick Support Team

    So, the error is saying that the installer might not have the correct permissions. Are you able to download from our site here: Download | Minecraft Education Edition? If you can then move the installer from the downloads folder to your desktop. Once the file is moved right click it and select the option run as administrator. 

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  • Samy Khemache

    ok i am gonna test

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  • Samy Khemache

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  • Samy Khemache

    the same old :(  :( :(

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  • Samy Khemache

    other ideas???

     

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  • Samy Khemache

    do you have other ideas??

     

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  • Dominick Support Team

    There can be several reasons for this error. So, I will try to cover every potential fix here.

    • Fresh download the setup file
    • Remove all the previous versions of the Software (I think this might be what's going on)
    • Install using Admin permission
    • Run the application in Compatibility Mode
    • Re-register vbscript.dll file (instructions below)
    1. From the WinX Menu, open Command Prompt as Administrator, type the following and press the Enter key:
      regsvr32.exe vbscript.dll

      The above process will re-register the concerned DLL file using the Windows OS tool regsvr32.exe. The Regsvr32 tool is a command-line utility used to register and unregister OLE controls as DLL and ActiveX (OCX) control in the Windows operating system.

      You will see the following message if it runs successfully – DllRegisterServer in vbscript.dll succeeded.

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  • Samy Khemache

    Thank you and sorry for the delay^-^.

     

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