I can't log in
When I log into my account, it just says "something went wrong, try checking your internet connection" but nothing is wrong with my internet.
please help me
-
Have you logged in successfully before?
If you've just installed it Minecraft Edu, it could be a problem with the installation. In this case, try to re-install or repair the installation.
If you've logged in before, are you aware of changes recently? Some changes that could cause issues:
- Using a different wifi network
- Changes in security policies of your wifi network
- Windows updates
0 -
I loged in before but now I can't
0 -
Have you recently installed a new version of Minecraft Education Edition?
I've seen this a lot when there is a new and an older version on the same system. Are you using a Windows computer?
1 -
I am using a mac
0 -
As Nathan suggested, I'd try removing and reinstalling the application.
0 -
I tried that but it still doesn't work.
0 -
In my experience, Macs can sometimes be difficult in getting rid of previous installs.
When you removed the old installation, did you drag it into the trash, and then empty the trash before reinstalling?
What version of MacOS are you running? If you're version is outside of the Mac support cycle, you may have difficulty running current versions of applications.
0 -
I am on macOS Catalina version 10.15.7
0 -
Can you sign into other Office365 applications with your school account?
Here's a link to basic troubleshooting that will have more things you can try: https://educommunity.minecraft.net/hc/en-us/articles/360047118892
0 -
What is Office365?
0 -
My students and I are having the same problem. We are 100% remote right now. Sometimes I can connect. Sometimes I get an the same error mentioned above. So frustrating. It feels like something happening on Microsoft's side since the error seems to occur randomly.
Any Microsoft staff watching these threads than can shed light on the situation?
0 -
Tiger Cheng Amy Morgan could you both open tickets with the support desk so we can investigate? It would be very helpful if you include the email address(s) that you are having issues with, and any screen shots showing the errors you are seeing.
https://aka.ms/MEE_New_Request
0 -
Where is the support desk?
0 -
You can use the link in the previous post to open a new request, and the support desk will contact you through email.
0 -
Thanks!
0 -
i have the same problem in my mac the same message there's no internet connection, etc..help!!!
0 -
There can be a number of issues causing login errors. Take a look at the basic troubleshooting guide, and if this doesn't solve your problem open a request with the support desk and we can investigate.
Basic Troubleshooting Guide – Minecraft: Education Edition Support
0
Please sign in to leave a comment.
Comments
17 comments