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Minecraft Education Edition will not let me sign in

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14 comments

  • Penny Community team

    Nate Santiago also let us know what type of device and operating system you are running.  We often see this type of error if you are on a PC and you have downloaded two different versions of Minecraft: Education Edition.  Here's info on how to solve this issue if this is the case:  https://aka.ms/MEEServiceConnection

    Here is the troubleshooting guide to help in other cases that may cause this error: https://aka.ms/MEETroubleshoot 

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  • Christian Valle

    Same here. 

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  • Amy Morgan

    About half my students are having the same problem.  We are 100% remote, so students are at home.  I had the same problem at my home as well until I connected to our cable modem rather than our home router. Even when I can connect to the game, however, I sometimes am not able to open the library.

    But many of my students are connecting to directly to their modems and still having the same problems.

    My students are using iPad and most don't have the option for a computer.

    Suggestions?

    Note:  I used this last spring with the same number of students and did not have any of these connection issues.  It seems like something has changed since then.

     

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  • Penny Community team

    Hi Amy Morgan - the latest version of iOS has new privacy settings that require you to allow network access to specific apps on the device.  Have your students check for this setting and make sure Minecraft: Education Edition is allowed to communicate across the local network:

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  • SAVANNAE JK lol im savannah

    i have been having the same issues I dunno why also I figured out how to get a custom skin in Minecraft EE. on my school computer tho- I'm on my at-home computer so I don't know why my Minecraft won't work. I'm annoyed because I go back to school after Christmas break. and my friends made me a surprise. I wanted to see what it was. Does anyone know how to fix that?

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  • Andrew L Community team
    Expert (Gold)

    Hi SAVANNAE JK lol im savannah. Minecraft: Education Edition does not support skins, mods, or texture packs. While some may be configured for M:EE, we strongly recommend caution when downloading third party tools of any kind for the game, as we are unable to guarantee that they are secure or virus free and will not cause in-game instability. 

    Because you are connecting from home, you may need to follow this guide:

    https://educommunity.minecraft.net/hc/en-us/articles/360047118592

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  • Itachi Uchiha

    its not working : (

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  • Anniek Witjes

    its not working

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  • Xavier Boza

    Im on a school pc and it just keeps on saying this to me

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  • Xavier Boza

    When i click it the box it pops back up immediately. 

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  • Xavier Boza

    And my wifi is fine.

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  • Andrew L Community team
    Expert (Gold)

    Hi there Xavier Boza. It sounds like there might be two instances of an installation of Minecraft: Education Edition. Since this is a school PC, you may need to contact your school's IT admin and have them uninstall any older versions of M:EE before you are able to connect.

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  • Victoria Rhodes

    I typed in the information but it showed a white screen 

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  • Victoria Rhodes

    and Should you please fix this

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