Skip to main content

Student Kicked out/Not able to login [Technical Issue]

Comments

6 comments

  • Official comment
    AdamS

    Lee MacMillan

    Thanks for reaching out and I am sorry your student is having so many issues. What is the exact error message that he is getting? Is it not being able to log into the game or is it connecting to the library or connecting to multiplayer?

  • Lee MacMillan

    He is not able to login most of the time.  The screen just suddenly closes out.  The other day, he was able to get it, but was kicked out after only a few minutes.

    0
  • AdamS

    Lee MacMillan

    Lets go ahead and have you put in a support ticket with us so we can do a little bit of a deeper dive

    https://educommunity.minecraft.net/hc/en-us/requests/new

    0
  • Lee MacMillan

    Ok, thanks.  What category would be the best one for this issue?  Classroom mode?

    0
  • AdamS

    Lee MacMillan

    It honestly doesn't matter as I am the one who is going to answer so I can just change the category later. 

    0
  • ANNA NURIJANYAN

    Hi

    0

Please sign in to leave a comment.