Cannot login

balint_anna

• October 11, 2020 11:58
• Report a Concern

Hi,

I have an Office365 account, through which I was eligible for Minecraft. I haven't logged in for a while and now when I try to login, it says wrong user name / password. I can login to Minecraft webpage, but there there's an offer of using either Microsoft account or O365 account. I can't login through Microsoft account, only O365 account. Same thing is not there in the game itself.

Kindly suggest!

1

• Official comment

  

  AdamS

  • October 12, 2020 15:39
  • Report a Concern

  balint_anna

  Thanks for reaching out to us today. A regular Office 365 or Microsoft account is not allowed to be used to log into Minecraft: Education Edition. Your school/district has to have a valid Office 365 Education account they they set up and gave out to students and teachers. You can always log into our official website with your Microsoft or Office 365 accounts, but unless your school specifically set you up with an account and a license for the game you will not be able to login.
• 

  balint_anna

  • October 13, 2020 12:01
  • Report a Concern

  Hi, thanks for the answers. Access was granted as an extra gift by the local government that went with the O365 subscription around April timeframe (this year). I could log in earlier, but my old laptop crashed. I'm trying to install it now on a new laptop, and access here is not working.

  0
• 

  balint_anna

  • October 15, 2020 18:30
  • Report a Concern

  Is there a way to check license / eligibility from user standpoint?

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• 

  Penny Support

  • October 15, 2020 23:48

  

  Hi balint_anna, go ahead and open a ticket with support and we can take a look at the account you trying to login with.  From what you are describing, it sounds like the organization that issued the account to you will need to reset your password.  You can open a ticket by clicking your profile picture in the top right of the page and selecting "Submit Help Request."

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• 

  Donald Matchett

  • December 16, 2020 19:55
  • Report a Concern

  I am having trouble with logging into the minecraft education version. Each time it gives me this error message.

  Request Id: f5ea4bf4-4025-4fd6-995d-d83c2c806b00
  Correlation Id: 2ac5e140-1055-4b7c-ace6-7951c834ca3c
  Timestamp: 2020-12-16T18:48:33Z
  Message: AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application: '030083e3-f390-4125-b928-e548fd1bb965'.

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