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Something went wrong. Check your internet connection

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16 comments

  • Official comment
    AdamS

    Harry Ceccato

    Sometimes that error can happen if you have two or more copies of the game downloaded onto your computer. Double check that only one copy exists on your device.

    Another cause could be the firewall settings on your computer. With the recent update there are some sites that you have to allow through computer security settings for the game to be able to connect. Your firewall/anti-virus software must be set to allow this site https://meeservices.azurewebsites.net/

    You can find out how to do this for macOS here: https://jackboxgames.happyfox.com/kb/article/28-how-to-whitelist-and-resolve-issues-in-antivirus-software-and-firewalls/

  • Liam Parcel

    I am having the same exact problem, when I click the first link it sends me to a blank page, and for the second, I have the firewall off.

    3
  • Fatima Al Najar

    I am having the same issue.

    2
  • Pauline Woodmass

    My students are having the same issue - it is only since the update v1.14.50. The computers with the older version are not having this problem. This is educational software and as such should be more stable. I have 25 students who have not been able to work on assignments for almost a week now because of this issue. What is happening regarding the fix?

    3
  • Elias Porta

    Same issue here since version 1.14.50 was installed. The firewall is configured to allow MEE through. Any information as to when we should expect a fix? Thank you.

    3
  • Fatima Al Najar

    Can somebody help?

    1
  • Elias Porta

    No updates on this? Still can't access from the district provided laptop. Do we have to contact the school? 1.14.50 does not allow me to connect.

    1
  • Andrew L Support Team
    Expert (Gold)

    Hi there Liam Parcel, Fatima Al Najar, Elias Porta. Just to let you know, the first link is not meant to be followed, but added to your antivirus' allowed list so that Minecraft: Education Edition isn't being blocked.

    You may also need to contact your school's IT administrator to make sure they've added the appropriate URLs to their allowed lists. These URLs can be found here:

    https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide-

    I hope this helps!

    0
  • Daniel TITZE

    Hi Team,

    Liam Parcel Fatima Al Najar Elias Porta

    this seems to be an issue with any iPad that is using a proxy server. If you try to connect a few times in a row, it should work - but then force you to login multiple times again anytime you close and reopen the app (not ideal, I know).

    If you connect to a mobile hotspot as an alternative, that will work as normal, as MEE is no longer using a proxy server.

    I have logged another job here with a lot more info, they are having a dev meeting on Monday about it.

    0
  • Harry Ceccato

    Well, it magically just started working again for me for a few weeks, but now it is back to it's old tricks and I can't login.

    My firewall is disabled so it has nothing to do with that.

    Super frustrating user experience microsoft. Is it because I am using a mac?

    0
  • Soph Mitch

    So I have a similar problem, but instead of it not working on my Mac it doesn't work on my Windows at home but it works at school. It comes up that "something went wrong. please check your internet connection", there's also nothing wrong with my internet and its been doing this for a couple of months now and I've tried everything from restarting to deleting downloaded worlds and it still won't work.

    Can someone help plz!

    0
  • Abraham Irak Suarez

    I can see the mac problems continue. I need help with this theme too.

    0
  • Liam Parcel

    Please help!

    0
  • Ella Micallef

    I have the same problem.

    It says something went wrong. check your internet conection and try again.

    it's really annoying.

    im on a Mac and my internet is fine, it doesnt work at school or at home or using my hotspot.

    Please help

    0
  • Bryan Sanders Community moderator
    Expert (Gold) Moderator

    Justin Penny

    0
  • Andrew L Support Team
    Expert (Gold)

    Hi there Ella Micallef. I'm sorry to hear about your difficulty connecting. I definitely recommend making sure you have port 19132 open on your router.

    If you continue having issues here, I recommend opening up a support ticket with us. 

    0

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