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I can't login to my account again


1 comment

  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Hi Tim-

    This error can be caused by a few different things, so go ahead and try these troubleshooting steps:

    • Try to login again today as you may have hit at a time we had a usage spike on our server
    • Check to see that you don't have 2 versions of Minecraft: Education Edition on your device.  If you've downloaded both the Windows 10 store and desktop version it can cause these issues.  Check out this article for more information:

    If you are still having this issue, please open a ticket with the support desk so we can help you troubleshoot.  The link is at the top right of this page.


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