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  • AdamS

    Thanks for reaching out Pedro!

    Typically this will happen if the email address you are using is not associated with an Office 356 Education account. This is different from a standard Microsoft account that you would use to log into things like Xbox, etc. Double check with the person who is in charge of your O365 account to make sure they added you correctly. If they have please let us know and we can go from there!

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