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Minecraft education is not working



  • Kaleb

    Hey there!
    I'm Caleb with the Minecraft Education Support Team, I'm happy to assist you today!

    Would you be able to send a screenshot of the error message you're getting? There's a few different types of script errors that can appear and I want to make sure I can give you the best direction! 

    Let us know if you have any additional questions, or concerns!

  • Nichole Jasper

    Hi Caleb

    I think there is a common error happening, I am trying to log into my sons (year 4) account. I have uninstalled and reinstalled Minecraft education and it is still coming up with the message below. I had this happen with a student last year also. (year 6). I have tried logging of and on, different devices, deleting and reinstalling etc. Not sure what else to do.

    Edit** I cannot log into my daughters account or my teacher account either.

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Thanks for the screenshot!

    This error is usually caused by there being more than one Minecraft Education installed on the device. Can you confirm there is only one Minecraft Education installed on the device when you go to "Add and Remove Programs"?

  • Debbie Alexander
    Moderator Beacon of Knowledge Super Star

    Hi Nichole. Did you try using the Demo Lesson? This resets some of the data files on your computer, and it will also test if Minecraft is working from another direction.

    If the demo lesson is working, then choose to use the full version and see if it is giving you better access. I'm not 100% hopeful because you are telling me this is happening on multiple devices. I take it you are sure that you are using an Office 365 account from a school that is using Minecraft Education?

    You are telling me you have ateacher account, so I'm figuring yes. =] Let me know if the demo lesson helps.


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