Skip to main content

Unable to Sign In - using school account


1 comment

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues with this error.

    We have found that for some users have the issue because their time zone or region is off. 
    Could you confirm under Windows Settings > Time and Language > Date and Time that your time zone and region are right, and hit the "Sync Now" button?

    Windows 10: 

    1. Open Windows Settings and select Date and Time on the sidebar

    2. Ensure that Time Zone is correct and select Sync Now

    3. On the sidebar select Region and confirm that "Country and Region" is correct. 

    ​​Let us know if these steps work for you! 


Please sign in to leave a comment.