I'm tech support for our local school district and we use an Active Directory system to log students onto the computers in the lab. Since the last update 1.19.52 we have had intermittent issues signing in, the program loads, gets to the page where you enter your email address, the student enters it and then they get the spinning wheel of death. The only way to close the program from here is to end the task in Task Manager.
What I have discovered is this issue only occurs when there are multiple users signed into the computer, once a restart is performed and all other users are forced to log off, I can log into the same account that had the issue and I can get to the password page that wouldn't load before.
I think this has something to do with the newest update that included some kind of Single User Sign-on system and I believe this is whats conflicting with multiple users. This has never been an issue until after the students came back from spring break.
Now, this helps me to enforce best practices and encourage students to properly log off the computer when they are finished, but I thought others might want to be aware of what I spent almost two weeks trying to troubleshoot.
I tried declining the new popup, i tried turning off Single User Sign on but for each user it wants to do it again so there is something now embedded in the program that's causing the issue.
While this is a band-aid fix I am trying to find the root cause of the issue so it can be resolved. So if anyone reading this has advice on how to restore things to the way they were I am open to suggestions.
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