When signing in and they make you use 2FA and then tell you your browser is out of date.

Aleece Landis

• March 19, 2023 15:13
• Report a Concern

Ok, so I just ran into this on a student account.  Minecraft Education decided it wanted me to sign in again.  This is on a computer that uses only a single student account.
Anyway, I go ahead and sign in again and it asks for more information so we do the authentication with the code and the cell phone (this is annoying since many students don't have a cell phone handy and have to use a parents and the parent is not always available.)
Anyway, entered the code and then Minecraft shows me a screen telling me that the browser is out of date.

So, I recall some one else saying they got around this problem by opening their browser and logging into the Microsoft account and keeping it open in the browser and then trying to sign into Minecraft Education.  I did that and it seems to have worked.

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• 

  Bryan Sanders

  • March 23, 2023 16:15
  • Report a Concern

  

  What I did was just turn off the verification for my entire tenant . . . 

  :-)

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  Dominick Support

  • March 23, 2023 16:35

  

  This all stems from the MFA, including the outdated browser error message. I would try disabling the MFA on your tenant. You can then re-enable if you want this feature, and it will "refresh." Make sure it is setup correctly on the student's accounts/ refresh the MFA for those having the browser error message. 

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  Aleece Landis

  • March 27, 2023 22:39
  • Edited
  • Report a Concern

  

  If I want students to be able to reset their own passwords, don't I need the verification turned on?
  
  but wait, in active users

  Multi-factor authentication

  • Users
  • Service Settings

  It is showing everyone as Disabled under MULTI-FACTOR AUTH STATUS

  Is there another location that actually controls this?

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