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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues with this error, I have some steps to go through for troubleshooting:

    1.)Have you allow listed all URLs from this page on any virus protection programs you may have? :

    Does it work on a different network?

    2.) Back up any worlds, Uninstall and Reinstall 

    3.) Is the OS on the latest version? If not, I would recommend updating to latest OS version.

    Let us know!


  • Harry Newman

    i am having the same problem and i have tried all of thiese.

  • Dominick Support
    Bug Zapper Support

    If this is a school device, make sure you use a personal device. If this is a school network, then there are blocks in place that are preventing your communication with our servers. You can try using your phones Wi-Fi to see if that helps. 

  • Do check if ME isn't installed twice! That also gives this error.


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