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14 comments

  • Official comment
    Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    2/3/23  Update:  We have received a list from our backend provider with the badge assignments from before the big disappearance.  We're working through this list, but please tag Danny or Dominick if you are still missing your badges next week.

    We will see the updated images for the synced badges (mentor, community and certified) soon!

    1/17/23: Hi, the latest update is that we're still having issues creating these new badges and are working directly with Zendesk.  I really apologize for the delay.

  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Hi Aleece Landis I noticed this too!  I'm going to consult with the web team and see what happened.

    2
  • Jason Kries
    Beacon of Knowledge Super Star

    I was just opening a ticket about that...I guess I'll wait if it's affecting a lot of others as well.

    1
  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    So sorry about this.  I'm having the engineers investigate the backend to see what happened.  

    1
  • Jason Kries
    Beacon of Knowledge Super Star

    Hi Penny

    Is there any update on the badge situation?

    Thanks!

    0
  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Hi all, I really apologize for the delay with addressing this issue.  We do expect to have a fix within the next week.

     

    1
  • Jason Kries
    Beacon of Knowledge Super Star

    Thanks for the update!

    1
  • Yuji Hashiguchi

    me too...

    0
  • Jason Kries
    Beacon of Knowledge Super Star

    I noticed the badges got a new look, but I am still missing several of the ones I earned a couple months ago.

    I used to have "Beacon of Knowledge" and "Super Star", but they still have not returned to my profile.

    0
  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Jason Kries I got you!  And I just got the data that should allow us to restore badges, so hopefully we'll get everyone sorted.  

    -1
  • Jason Kries
    Beacon of Knowledge Super Star

    It worked! I’m all set now. Thank you!

    0
  • Aleece Landis
    Bug Zapper Beacon of Knowledge Super Star

    Yes, I seem to only have the pickaxes still while I've noticed that others have gotten the new badges restored. 

    1
  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Aleece Landis which badges did you have before?  I am happy to re-add them for you.  One of my team members is working through the list that we got from Zendesk, but if you are missing anything please tag Danny 

    0
  • Aleece Landis
    Bug Zapper Beacon of Knowledge Super Star

    I know I had definitely gotten Bug Zapper and I think at least one or two others (either Beacon and/or Star?)  Not that it really makes that much difference.  It just seemed odd to loose the "history" of being awarded them.

    0

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