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Troubleshoot the Unable to Sign in Error Message
Oops! If you are seeing an error message saying that you can’t sign in with the email you provided, it is probably because the email address you used isn’t associated with a Minecraft Education license.
If you are seeing this message, you are either trying to sign into Minecraft Education with a personal account (i.e. Gmail, Yahoo, or iCloud) or with an account that was not assigned a license. Contact your IT administrator to verify which email you should use.