Known Issues and Solutions for the Minecraft Education website

Here is a list of the current known issues and workarounds if they are available.  Our web team is hard at work to address these issues and we expect to see them fixed soon.  If you find any other issues please open a support request and let us know!

Minecraft Certified Badges are not appearing on profile

Description:  If you have completed the Minecraft Education Teacher Academy learning path on the Microsoft Learning Site and you use the same email account to login to both Microsoft Learning and the Minecraft Education Community, your badges should be synced to the Minecraft Education Community site.   If both of these conditions are true and you don't see your Minecraft certified badge, open a support request and we'll investigate.

Status: syncing issues fixed - sporadic issues still seen

Solution: No workarounds at this time

Minecraft Education app showing as unverified

Description:  The first time a user logs into the website, they see a Permissions Verification message, which describes Minecraft Education as "unverified."  IT Admins may see network traffic from this app as well. 

Status: certification in progress

Solution:  The app is safe to grant permissions to, and will soon show as verified to all users.

The page is displaying a spinning hexagon

Description: The resources on a page aren't loading and the page displays a spinning hexagon

Status:  known issue

Solution:  Add 'https://eduapi-management-prod.azure-api.net' to your network's allow list.

Using the same email address for your work/school (O365) and personal (MSA) accounts can create issues logging into the site

Description:  If you have used your work or school email address (Office 365) to set up a personal Microsoft Account, this can cause confusion when you log into the website for the first time.  The profile system may default to your personal account.  In some cases, you will be asked to create a new profile, and you won't be able to access your old profile, which you created with your school or work account.

Status: under investigation

Solution:  If you are having this issue, please open a support request and we'll add your profile to the investigation.