Student Cant' log in

Pamala Roberts

• May 20, 2021 14:48
• Report a Concern

I have a student working from home who was able to log in one time to Minecraft Education but is not able to log in now.  This is the message she is getting: 

How do I walk her through fixing this issue?

Thank you,

Pamala Roberts, Teacher of the Gifted, Garden Grove Elementary School

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  Penny Support

  • May 21, 2021 14:24

  

  We normally see this error when the user has more than one version of Minecraft: Education Edition installed on a PC. This article describes the issue and how to solve it:

  https://educommunity.minecraft.net/hc/en-us/articles/360047118832-Transitioning-to-the-desktop-application-for-Minecraft-Education-Edition

  If this doesn't solve the issue, please open a request with the support desk and we can troubleshoot more.https://aka.ms/MEE_New_Request

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  Pamala Roberts

  • May 21, 2021 15:16
  • Report a Concern

  Thank you!  I had her uninstall yesterday and was going to troubleshoot again today during class but, on a whim, I had her try to log in and... it worked.  So I am thinking when she did the uninstall yesterday it uninstalled one of the versions?

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  Penny Support

  • May 24, 2021 16:58

  

  It sounds like that may have been the case!  I'm glad your student was able to log in.

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